Privacy Policy
Last Updated: 02/15/2025
Ceynity values your privacy and is dedicated to protecting your personal information. This Privacy Policy outlines how we collect, process, store, and safeguard your data when you engage with our website and services. By using our services, you consent to the practices described herein.
- Information We Collect
We collect and process the following types of data to enhance our services and ensure seamless experience:
- Personal Information: Includes your name, email address, phone number, nationality, and any additional details provided during bookings or inquiries.
- Transaction Data: Payment details processed securely through third-party payment processors. We do not store your financial information.
- Usage Data: Technical data such as IP addresses, browser type, device details, time zone settings, and website interaction metrics.
- Marketing and Communication Data: Your preferences regarding promotional materials, surveys, and direct communications.
2. How We Use Your Information
We process your personal data to:
- Facilitate bookings, transactions, and personalized tour experiences.
- Improve our website, offers, and customer experience.
- Communicate with you regarding reservations, promotions, and relevant updates.
- Ensure security, fraud prevention, and compliance with legal requirements.
- Analyze user behavior to optimize website performance and marketing strategies.
We will only process your data when there is a lawful basis, such as fulfilling a contract, obtaining consent, or meeting legal obligations.
3. Data Sharing and Disclosure
We do not sell or rent personal information. However, data may be shared under the following circumstances:
- Service Providers: Third-party partners, including payment processors, accommodation providers, and tour operators, to facilitate seamless service delivery.
- Legal Compliance: When required by law, regulatory authorities, or to enforce our terms and policies.
- Legal Compliance: When required by law, regulatory authorities, or to enforce our terms and policies.
All third-party partners are required to maintain the confidentiality and security of your personal information.
4. Data Security
We implement stringent security measures, including encryption, firewalls, and access controls, to safeguard your data from unauthorized access, alteration, or loss. However, no internet-based data transmission is entirely secure, and we encourage users to take precautions when sharing information online.
5. Cookies and Tracking Technologies
We use cookies, tracking pixels, and similar technologies to:
- Enhance website functionality and user experience.
- Analyze traffic patterns and visitor interactions.
- Deliver targeted advertisements based on browsing behaviour.
You can modify cookie preferences via browser settings, though some site features may be affected.
6. Your Rights and Choices
Under applicable privacy laws, you have the following rights:
- Access & Portability: Request a copy of the personal data we hold about you.
- Correction & Deletion: Request corrections or deletion of inaccurate or unnecessary data.
- Opt-Out: Withdraw consent for marketing communications at any time.
- Restriction & Objection: Limit the processing of your data in certain circumstances.
To exercise these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage users to review third-party privacy policies before engaging with such services.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Any modifications will be posted on this page, and significant updates may be communicated directly to users.
9. Contact Us
For inquiries regarding this Privacy Policy or your personal data rights, please contact us at:
Email: info@ceynity.com
Phone: +40 770 529 654
Address: 02 Mahamaya Mawatha, Kandy 20000, Sri Lanka
By using our services, you acknowledge that you have read and understood this Privacy Policy.
